Todd Anderson, 32, manages a customer service call center in Seattle. Then he gets the bad news from his boss: his job has been outsourced. Adding insult to injury, he must travel to India to train his own replacement. He expects the worst experience of his life, and it certainly begins that way. The chaos of Mumbai assaults his senses, and his new office there is paralyzed by cultural misunderstandings. But as he gets to know his co-workers, Todd finds them impossible to dislike, including his friendly replacement Puro, and the beautiful, opinionated Asha. He realizes that he has a lot to learn — about India, America and himself — and that being outsourced may be the best thing that ever happened to him.